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Redseven Terms and Conditions
It is important that you read the following booking conditions before you purchase your voucher. It is also important to understand that these conditions apply for all voucher sales.
1. PRICES & PRICE CHANGES
Prices shown on our website are inclusive of VAT and are subject to change if we receive a price increase from a supplier. In this case, if you have already placed your order with us we will contact you regarding the price change and you can either pay the increased price or change the experience to something of the same price if available. We reserve the right to amend prices at any time.
Payment must be made in full at the time of placing your order either online or via the telephone with an experience advisor. If you wish to post your booking to us please send a cheque for the full amount made payable to ‘Redseven’ along with your details, details of the recipient and your voucher requirements to our head office address. A period of 7 days will be allowed for cheque clearance before the order is processed. Vouchers will not be dispatched until payment has been made in full.
2.1 To ensure we maintain and pass on an excellent service and great value, we must pass on the bank charge incurred for all credit card and debit card payments, set at 2.75% per credit card transaction and £2.00 per debit card transaction, unless amended in writing from us.
If you wish to return a voucher, you may do so within 28 days of purchase to receive a full refund less any credit / debit card charges. Only unredeemed vouchers maybe returned along with the full Redseven Experiences Pak to our Head Office address within the 28 day period. The refund will be based on the original purchase price and will be credited to the same card.
If you wish to change the type of experience voucher which has been purchased for you, you may do so for the same or higher value. If the new voucher you choose is of a lesser value no refund for the difference in price will be issued. If the new voucher is of higher value than your original voucher you will have to pay the difference in price before we change your experience voucher. We are happy to exchange your voucher for no fee apart from if there is a higher price difference. The new voucher will not extend the redemption period, the voucher will be valid for 12 months from the original purchase date. If you are exchanging your voucher you must return the voucher to us before we issue the new voucher. We are only able to exchange your voucher once, if you wish to change your voucher again an administration fee of £15 will be made.
5. EXPIRY DATES & EXTENSIONS
All Redseven Experience Vouchers are valid for 12 months from the date of purchase. The expiry date will be printed on the voucher. The 12 month period starts from the date of purchase when payment is received in full.
5.1 If you wish to extend the validity period an administration charge of £50 will be made. A new voucher will be sent to you on the date that we receive the fee for the extension. This voucher will then be valid for a further 12 months. Extensions only apply to unredeemed vouchers. If you do extend your voucher the 28 day refund policy does not apply.
6. CANCELLATIONS OR CHANGES BY US
6.1 If we cannot provide an experience or activity due to inclement weather conditions, we will arrange for your experience to be re-booked for a date that is suitable for you. If you had made any additional travel arrangements such as hotel accommodation or any other arrangements Redseven will be unable to refund this cost to you.
6.2 If we have to change a whole or part of your experience, we will contact you as soon as possible providing you have given us all the necessary contact details we require to advise you of the reason for the change. Changes include but are not limited to things such as timings or vehicles differing from the description at the time of booking. In this event you can accept the change or we can re-book your experience for a date that is suitable for you.
7. CANCELLATIONS OR CHANGES BY YOU
If you need to change or cancel your experience once the booking has been confirmed please contact an experience advisor as soon as possible to discuss the details with them. Once we have confirmed a booking you are then bound by the suppliers cancellation terms so it may or may not be possible to change or cancel your experience. We will always endeavour to meet your requirements however if changes or cancellations are not accepted by the supplier no refunds will be given. If your cancellation is due to a serious injury or death in your immediate family you may be covered by the Activity Insurance included with your experience.
8. ACTIVITY INSURANCE
Activity Insurance is included with all of our activity based experiences. It states on the experience details if insurance is included for that particular experience. The insurance cover commences on the day you redeem your voucher. For a summary of the insurance cover please click here.
9.1 Health; You must notify us of any medical conditions that may affect the participation of you or the recipient prior to placing your order with us. If we are made aware of any medical conditions that may affect the experience after your order has been placed no refunds will be due, however at the discretion of ourselves we may be able to change your voucher for an experience that you can participate in.
9.2 Height, Weight & Age; Some of our experiences are governed by minimum & maximum heights, weights & age for your own safety. Details of these guidelines are listed under ‘Important Information’ on the experience description pages. If you place your order without checking these guidelines and then are unable to participate due to the reasons mentioned no refund for the experience voucher can be given, however at the discretion of ourselves we may be able to change your voucher for an experience that you can participate in. If you are unsure as to whether you or the recipient can participate please contact an experience advisor.
10. VOUCHER REDEMPTION
Redseven Experience Vouchers can only be redeemed via our website or by calling an experience advisor and quoting your redemption number. Your voucher will not be accepted by one of our suppliers if we have not confirmed your booking prior to your arrival.
Redseven Experience vouchers are valid for 12 months from the date of purchase. We recommend that the recipient advises us of their preferred dates and locations as soon as possible to allow us to confirm the availability for them. We cannot guarantee locations or availability for any of are experiences. If you have to make additional travel arrangements to enable you to get to your experience, we recommend that you wait until we have confirmed the date, time & location of your experience before finalising your plans.
12. YOUR RESPONSIBILITY
12.1 Reasonable Behaviour; You must adhere to any on site conditions of use instructions given by suppliers of Redseven and a breach may result in immediate cancellation of all or part of the experience without notice and no refund will be due.
For most experiences you are able to invite spectators, the supplier may limit you to the number you can bring and may in some cases make a small charge. If you are unsure if you can bring spectators with you please contact our experience advisors prior to arriving at your experience.
14. PROMOTIONAL & SPECIAL OFFERS
If you have received a code from us which qualifies you for a discount on our website you must enter the code whilst you are checking out. Discount codes can only be applied once per booking. We are unable to apply the discount code after you have processed your order and payment has been made.
16. OUR RESPONSIBILITIES
16.1 Should services booked not be provided we will pay no refund or compensation if there has been no fault on the part of Redseven or its suppliers and the reason for the failure in the arrangements was the clients fault, the actions of a third party unconnected with the arrangements or could not have been foreseen or avoided by Redseven or its suppliers even if all due care had been exercised.
In preparing the details of any facilities to be presented in our brochures, publicity material, websites and other forms of communication to display our products and services;
18. YOUR FINANCIAL SECURITY
Monies paid to us are held in a separate account until after you have either participated with your arrangements or until the services that provide your arrangements have been paid in advance.
This is the sole contractual agreement between you and us and may not be varied save by concurrence of both of us and confirmed in writing by a Director of Redseven. This agreement is governed by English Law and shall be subject to the jurisdiction of the English Courts.
We've tried to make the information on this web site as accurate as possible, but it is provided 'as is' and we accept no responsibility for any loss, injury or inconvenience sustained by anyone resulting from this information. You should verify critical information like visas, health and safety, customs, and transportation with the relevant authorities before you travel.